Refund policy

All our tees are printed to order using DTF printing. For this reason we do not accept returns for change of mind, a colour you decided against, or because the design looked different on your screen.

We do replace anything that is our fault.

DAMAGED, MISPRINTED OR WRONG ITEM
If your tee arrives damaged, misprinted, or is not what you ordered, we replace it free of charge.

To claim a replacement you must send us an unboxing video. Start recording before you cut or tear the packaging, and film the sealed parcel and the item being taken out in one continuous shot. Without this video we cannot process a replacement, because we have no way to tell whether the damage happened in transit or after delivery.

Claims must be raised within 48 hours of delivery.

SIZE EXCHANGE
If the size does not fit, you can exchange it within 7 days of delivery, provided that:

- the tee is unworn, unwashed, and free of stains, marks or smell
- the tags and packaging are intact
- the size you want is in stock

Return shipping for a size exchange is paid by the customer. We cover the cost of sending the new size to you.

CANCELLATION
You can cancel your order any time before it is dispatched. Once the parcel has left us it cannot be cancelled.

REFUSED DELIVERY
Orders are shipped Cash on Delivery in good faith. If a parcel is refused at the door without contacting us first, we may ask for advance payment on any future order from the same name, number or address.

REFUNDS
Where a refund is agreed, it is processed within 7 working days by bank transfer, EasyPaisa or JazzCash.

CUSTOM DESIGNS
Tees printed from artwork you send us are made for one person and cannot be sold to anyone else. They are paid for in full before we print — bank transfer, EasyPaisa or JazzCash — and are not available cash on delivery.

Because each one is made to your order, custom tees cannot be returned or exchanged for a change of mind, or for a size you picked yourself. If the print is damaged, or does not match the artwork you approved, we replace it under the terms above, with the same unboxing video.

We may decline artwork that carries someone else’s brand, logo or character. If we decline, nothing is printed and you get a full refund.

CONTACT
WhatsApp: 0330 0100585
Email: orders@funkythreadspk.com
We reply between 11 AM and 9 PM, seven days a week.